Dubai is at the forefront of smart city transformation, integrating digital solutions to enhance everyday convenience.
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One of the significant advancements in public transportation is the Digital NOL Card, a contactless payment system that allows seamless travel across Dubai Metro, buses, trams, and water transport without needing a physical card.
As part of Dubai’s vision to become a cashless and digitally integrated city, the Roads and Transport Authority (RTA) introduced the Digital NOL Card, enabling commuters to store, top-up, and use their NOL card directly from their smartphones. This modern payment solution enhances accessibility, reduces the dependency on physical cards, and offers a more efficient way to navigate Dubai’s extensive transport network.
In this guide, we’ll cover everything you need to know about how to use the Digital NOL Card in Dubai, from getting started to making payments effortlessly across different services.
What is the Digital NOL Card?
The Digital NOL Card is an advanced version of Dubai’s widely used NOL card, designed to enable contactless and cashless payments for public transport and other services via a smartphone. Unlike the physical NOL card, which requires manual top-ups and can be lost or damaged, the digital version is stored on your mobile device and integrates seamlessly with Google Wallet, Apple Wallet, and the RTA Dubai App.
How is the Digital NOL Card Different from the Physical NOL Card?
Benefits of Using the Digital NOL Card
Convenience: No need to carry a physical card—your phone is all you need.
Instant Top-Ups: Recharge your NOL balance anytime, anywhere using the RTA app.
Increased Security: If your phone is lost, you can remotely disable the card, unlike a physical NOL card.
Eco-Friendly: Reduces plastic usage, supporting Dubai’s sustainability initiatives.
Seamless Integration: Works across various transport modes and RTA services.
Cashless & Faster Payments: Pay for rides, parking, and even at select retail outlets.
Supported Devices & Platforms
The Digital NOL Card is compatible with:
Google Wallet (for Android users)
Apple Wallet (for iPhone users)
RTA Dubai App (available on both iOS and Android)
This smart travel solution aligns with Dubai’s vision for a cashless economy, making transportation more accessible, efficient, and user-friendly.
How to Get a Digital NOL Card in Dubai
Obtaining a Digital NOL Card is a simple process that can be done through the RTA Dubai App or supported wallet services like Google Wallet and Apple Wallet. Follow the steps below to set up and activate your digital card.
Step 1: Download the RTA Dubai App or Use a Supported Wallet Service
Download the RTA Dubai App from the Google Play Store or Apple App Store.
Alternatively, open Google Wallet (Android) or Apple Wallet (iOS) if supported.
Step 2: Register or Log In with Your RTA Account
If you already have an RTA account, log in with your credentials.
New users need to sign up using a valid email address and phone number.
Step 3: Select the Option to Add a Digital NOL Card
In the RTA Dubai App, navigate to the NOL Services section.
Choose "Apply for Digital NOL Card."
If using Google Wallet or Apple Wallet, look for the option to add a new NOL card.
Step 4: Choose the Card Type
Select one of the available options based on your travel needs:
Silver Digital NOL Card – Standard travel card for general commuters.
Gold Digital NOL Card – Offers access to Gold Class metro cabins.
Personalized Digital NOL Card – Can be registered with personal details and offers discounts for students, senior citizens, and people of determination.
Step 5: Top-Up Your Balance and Activate the Card
Select the amount to load onto your digital card.
Choose a payment method (credit/debit card, Apple Pay, Google Pay, or other options).
Once the payment is confirmed, the Digital NOL Card will be activated and ready to use.
Once activated, you can immediately use the Digital NOL Card by tapping your phone at NOL readers across metro stations, buses, water transport, and parking meters.
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How to Use a Digital NOL Card in Dubai
The Digital NOL Card works just like a physical NOL card but is stored on your smartphone. To use it, simply tap your phone on the NOL card readers at various transport stations and payment points. Below is a detailed guide on how to use the Digital NOL Card across different services.
Metro Usage
Enable NFC on Your Phone:
Go to your smartphone’s settings and turn on NFC (Near Field Communication). This allows your phone to function like a contactless card.
For Android users, NFC settings are usually found under "Connections" or "Wireless & Networks."
For iPhone users, NFC is automatically enabled for Apple Wallet-supported cards.
Tap Your Phone at the Metro Gate:
Hold your phone close to the NOL card reader at the entry gate.
Wait for the confirmation beep and screen message.
Exit the Metro Using the Same Method:
When you reach your destination, tap your phone again at the exit gate.
The system will automatically deduct the correct fare from your NOL balance based on the distance traveled.
Bus Usage
Tap Your Phone on the NOL Card Reader When Entering the Bus:
The NOL reader is located next to the bus driver or at the entrance.
Ensure that NFC is enabled and hold your phone close to the scanner.
Tap Again When Exiting the Bus:
This ensures the system calculates the correct fare based on the distance traveled.
Tram & Water Transport Usage
Dubai Tram: The process is the same as the metro—tap your phone on the reader at the tram station gates.
Water Buses & Water Taxis: Tap your phone at the designated payment area before boarding.
Taxi & Parking Payments
Using the Digital NOL Card for RTA Taxis:
Inform the taxi driver that you will pay using the NOL card.
Tap your phone on the taxi’s NOL reader to complete the payment.
Paying for Public Parking with a Digital NOL Card:
Locate an RTA parking meter and follow these steps:* Select the parking duration.* Tap your phone on the NOL card scanner.* The amount will be deducted from your NOL balance.
Alternatively, you can pay for parking via the RTA app by selecting your vehicle and using the Digital NOL Card as a payment method.
Where Can You Use the Digital NOL Card?
The Digital NOL Card is not just for public transport. It can be used for various payments across Dubai, making it a versatile cashless payment option.
Public Transport
Dubai Metro: Tap at entry and exit gates to pay for your ride.
Buses: Tap your phone when entering and exiting the bus.
Dubai Tram: Use the same method as the metro.
Water Transport: Water buses, water taxis, and abras accept NOL payments.
RTA Parking Meters
Digital payments for public parking across Dubai.
Available at roadside parking zones and multi-story parking lots.
Retail & Government Services
Select grocery stores, retail outlets, and restaurants accept NOL payments.
Government centers for bill payments and service fees.
Dubai Attractions & Entertainment
Museums, parks, and recreational sites accept the Digital NOL Card for entry payments.
Some entertainment venues and cultural attractions also support NOL transactions.
By integrating digital payments with transport, retail, and entertainment, the Digital NOL Card offers a seamless and cashless lifestyle in Dubai.
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How to Recharge Your Digital NOL Card
Keeping your Digital NOL Card topped up ensures smooth travel across Dubai’s public transport system. There are several ways to recharge your NOL card, from the RTA app to vending machines at metro stations and even online banking. Below is a detailed guide on the available methods.
1. Recharge via the RTA App
The easiest and most convenient way to top up your Digital NOL Card is through the RTA Dubai App.
Step-by-Step Guide to Recharging via the RTA App:
Open the RTA Dubai App on your smartphone.
Log in to your account or sign up if you are a new user.
Navigate to NOL Services and select Top-up NOL Card.
Enter your NOL card number or select your Digital NOL Card from the list.
Choose the amount you want to add.
Select a payment method (credit/debit card, Apple Pay, Google Pay, or other options).
Confirm the transaction, and the balance will be added instantly.
Tip: Ensure your internet connection is active when recharging through the app.
2. Recharge at Dubai Metro & Bus Stations (Vending Machines)
If you prefer to top up your NOL card in person, you can use the self-service kiosks and ticket vending machines available at metro and bus stations.
Steps to Recharge Using a Vending Machine:
Visit any Dubai Metro station, bus station, or RTA service center.
Locate the NOL ticket vending machine.
Select "Top Up NOL Card" on the touchscreen menu.
Place your smartphone near the machine’s NOL reader to detect your digital card.
Choose the recharge amount and insert cash or use a debit/credit card for payment.
Wait for the confirmation message, and your balance will be updated.
Note: Some older vending machines may not yet support digital NOL cards. If this happens, use the RTA app instead.
3. Recharge via Online Banking & Payment Portals
Most banks and digital payment providers in the UAE support NOL card top-ups through online banking platforms.
How to Recharge NOL Card Through Online Banking:
Log in to your bank’s online portal or mobile banking app.
Navigate to the Bill Payment or NOL Recharge section.
Enter your NOL card number.
Choose the amount to top up.
Select your payment method and confirm the transaction.
The balance will be updated within a few minutes.
Popular Banks Supporting NOL Card Recharge:
Emirates NBD
ADCB
Mashreq Bank
FAB (First Abu Dhabi Bank)
Dubai Islamic Bank
4. Enable the Auto Top-Up Feature for Seamless Use
For frequent commuters, Auto Top-Up ensures that your NOL card never runs out of balance. This feature automatically adds credit when the balance drops below a set amount.
How to Set Up Auto Top-Up on the RTA App:
Open the RTA Dubai App.
Go to NOL Services and select Auto Top-Up.
Enter your NOL card number and choose a minimum balance threshold.
Select your preferred payment method.
Set the top-up amount that will be added automatically when the balance falls below the threshold.
Confirm and activate the Auto Top-Up service.
Advantages of Auto Top-Up:
Ensures you never get stuck with insufficient balance.
Avoids manual recharge hassles.
Works automatically through a linked payment method.
Final Tips for Recharging Your Digital NOL Card
Always check your balance before traveling via the RTA app or at metro station kiosks.
Online recharges through banking apps may take a few minutes to reflect, so plan ahead.
Auto Top-Up is the best option for those who frequently use public transport to avoid service interruptions.
Digital NOL Card Fees and Pricing
Understanding the costs associated with the Digital NOL Card helps users plan their travel expenses effectively. Below is a breakdown of the fees, fare structure, and available discounts.
Card Issuance Fees
The cost of obtaining a Digital NOL Card depends on the type of card selected:
Minimum Balance Requirement
To ensure seamless travel, a minimum balance is required on the card:
Metro & Tram: Minimum AED 7.50
Bus & Water Transport: Minimum AED 7.50
Taxi Payments: No specific minimum, but balance must cover the fare.
Parking Payments: The balance should be sufficient for selected parking duration.
If the balance is below the required amount, the card cannot be used for travel until recharged.
Fare Deduction Structure
Dubai's public transport system operates on a zone-based fare system. The fare is deducted based on the number of zones crossed during the journey.
Discounts & Offers
Special discounts are available for eligible users:
Students: Discounted fares with a Personalized NOL Card.
Senior Citizens (60+): Reduced fares available upon registration.
People of Determination: Free travel upon approval from RTA.
Frequent Traveler Offers: Seasonal discounts or promotions by RTA.
8. Troubleshooting and Common Issues
Despite its convenience, users may face occasional issues with the Digital NOL Card. Below are common problems and their solutions.
Card Not Scanning? Possible Reasons and Fixes
Possible Reasons:
NFC is Disabled: Ensure NFC (Near Field Communication) is turned on in your phone’s settings.
Phone Case Interference: Thick or metallic cases can block NFC signals. Remove the case and try again.
Reader Malfunction: Some NOL readers may not support digital scanning; try another gate or reader.
Fix:
Restart your phone and try again.
Ensure your phone screen is on when tapping the reader.
If the issue persists, use the RTA App to check card status.
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NOL Balance Not Updating? Refreshing the App or Syncing the Card
Possible Reasons:
Delay in Processing: Sometimes, top-ups take a few minutes to reflect.
App Cache Issue: The RTA App may not have updated the balance.
Fix:
Open the RTA App, go to NOL Services, and manually refresh the balance.
Restart the app or log out and log back in.
If the issue continues, contact RTA customer support.
Lost or Stolen Phone? How to Disable the Digital Card and Transfer to a New Device
If your phone is lost or stolen, you should immediately disable your Digital NOL Card to prevent unauthorized use.
Steps to Disable the Digital NOL Card:
Log into the RTA Dubai App from another device.
Navigate to NOL Services > Manage Cards.
Select Deactivate Card to prevent further transactions.
Once you get a new phone, log in and restore the card.
Alternatively, contact RTA Customer Support to block the card and transfer the balance to a new digital card.
App Crashes or NFC Issues? Troubleshooting Mobile Device Settings
Possible Reasons:
The RTA App is outdated or has software bugs.
NFC functionality is not working properly on the phone.
Device compatibility issues with Google Wallet or Apple Wallet.
Fix:
Update the RTA App from the Google Play Store or Apple App Store.
Restart your phone and enable NFC again.
If using Google Wallet or Apple Wallet, ensure the Digital NOL Card is correctly linked.
If none of these solutions work, uninstall and reinstall the RTA App.
By following these troubleshooting steps, users can resolve common issues and continue using the Digital NOL Card seamlessly.
FAQs about Using the Digital NOL Card
1. Can I use my phone as a NOL card?
Yes, you can use your smartphone as a NOL card by obtaining a Digital NOL Card through the RTA Dubai App or adding it to Google Wallet, Apple Wallet, or Samsung Wallet (depending on device compatibility).
To use your phone as a NOL card:
Ensure NFC (Near Field Communication) is enabled on your phone.
Tap your phone at metro gates, bus readers, or parking meters to make payments.
The fare will be deducted from your digital NOL balance.
2. Is there a digital NOL card?
Yes, Dubai’s RTA offers a Digital NOL Card, which allows users to store, top up, and use their NOL card directly from their smartphones.
3. How to digitize NOL card on iPhone?
Currently, iPhone users can access the Digital NOL Card via the RTA Dubai App, but Apple Wallet does not yet support direct NOL integration.
To get a Digital NOL Card on an iPhone:
Download the RTA Dubai App from the Apple App Store.
Register or log in with your RTA account.
Select "Apply for Digital NOL Card" under NOL Services.
Choose your preferred card type (Silver, Gold, Personalized).
Top up your card and start using it by tapping your iPhone at NOL card readers.
4. Can I purchase an NOL card online?
Yes, you can purchase a Digital NOL Card online through the RTA Dubai App.
Steps to Buy an NOL Card Online:
Open the RTA Dubai App or visit the RTA website.
Navigate to NOL Services > Buy NOL Card.
Select the card type (Silver, Gold, Personalized).
Pay online using a debit/credit card.
Once payment is confirmed, the Digital NOL Card will be activated instantly on your device.
For physical NOL cards, you can buy them online but must collect them at metro stations or opt for delivery.
5. How do I activate my NOL card online?
For Digital NOL Cards, activation happens instantly after purchase.
For physical NOL Cards, follow these steps to activate them online:
Open the RTA Dubai App or visit the RTA website.
Go to NOL Card Services > Card Activation.
Enter your NOL card number.
Confirm activation, and your card will be ready to use within minutes.
6. Can I travel on a Dubai bus without a NOL card?
No, a valid NOL card is required to board any RTA bus in Dubai. Cash payments are not accepted on buses.
Alternative options if you don’t have a NOL card:
Use a Digital NOL Card via the RTA Dubai App.
Purchase a new NOL card at metro stations or bus kiosks.
7. Can two people use one NOL card?
No, an NOL card is for single-person use only. Each traveler must have their own card to enter public transport.
Exception:
If you have a Personalized NOL Card, it can be used for multiple services but not for multiple passengers at the same time.
8. Which NOL card is best for tourists?
The Red NOL Card is ideal for short-term visitors as it allows for limited travel and can be purchased for a lower fee.
9. How to add an NOL card to Samsung Wallet?
Currently, Samsung Wallet does not support direct NOL integration, but you can use the RTA Dubai App to get a Digital NOL Card.
Steps to Use a Digital NOL Card on Samsung Devices:
Download the RTA Dubai App from the Google Play Store.
Register or log in to your account.
Navigate to NOL Services > Apply for Digital NOL Card.
Select the card type and complete the purchase.
Tap your Samsung device at NOL readers using NFC.
10. Can I use my Digital NOL Card on multiple devices?
No, a Digital NOL Card is linked to a single device at a time.
If you switch devices, you must log into the RTA App on the new device and reapply for a Digital NOL Card.
For security reasons, only one active device can use a Digital NOL Card.
11. What happens if my phone battery dies?
If your phone battery dies, you cannot use the Digital NOL Card for payments.
Solutions:
Carry a portable power bank if you rely on digital payments.
Consider having a physical NOL card as a backup.
12. Can I link my existing physical NOL card to a digital version?
No, existing physical NOL cards cannot be converted into a digital NOL card.
You must apply for a new Digital NOL Card through the RTA Dubai App.
Physical and Digital NOL Cards operate independently.
13. How secure is the Digital NOL Card for payments?
The Digital NOL Card is highly secure, with features including:
NFC-based encrypted transactions.
Two-factor authentication via the RTA App.
The ability to disable the card remotely if your phone is lost.
14. Can I transfer my balance from a physical card to a digital card?
No, balance transfers between physical and digital NOL cards are not currently supported.
If you have funds in a physical NOL card, you must use them separately.
Digital NOL Cards have separate top-up and recharge options.
By using a Digital NOL Card, commuters can enjoy faster, more secure, and contactless payments for transportation across Dubai.
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