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Moving out of your Dubai home or planning to close your DEWA account? Securing your DEWA deposit refund is the final step before you say goodbye. Whether you’re relocating or ending a tenancy, understanding the process of getting your security deposit back is crucial to a hassle-free exit, this guide covers everything you need to know about how to cancel your DEWA account and request a deposit refund. From step-by-step instructions to required documents and typical processing times, we’ve got you covered.
we’ll address essential terms like "DEWA deposit refund," "DEWA security deposit refund," and "how to cancel DEWA account and get deposit back" to ensure you have all the information you need to get your refund quickly and efficiently.
Let's dive in!
What is a DEWA Security Deposit?
The DEWA security deposit is a refundable payment required by the Dubai Electricity and Water Authority (DEWA) when setting up utility services in your home. This deposit acts as a form of financial security to ensure that any unpaid bills or dues are covered when you vacate the property or close your DEWA account.
Typical Deposit Amounts
Apartments: AED 2,000
Villas: AED 4,000
Purpose of the DEWA Security Deposit
The security deposit is collected to cover any potential outstanding charges for water and electricity services. It ensures that tenants are accountable for their utility usage throughout their tenancy period. The deposit remains with DEWA for the duration of your lease.
How is Dewa Deposit Refundable?
Once you decide to move out or close your DEWA account, you can request a refund of the security deposit. To get your deposit back, you must:
Settle any outstanding bills.
Submit a request for deposit refund through the DEWA website, app, or an approved DEWA service center.
Provide the necessary documents (like Emirates ID, IBAN proof, etc.).
If all conditions are met, the DEWA deposit refund is processed within a few business days, and the funds will be transferred back to your designated bank account or issued via Western Union if you are abroad.
How to Cancel Dewa and Get Deposit Back
Canceling your DEWA (Dubai Electricity and Water Authority) account and obtaining a refund of your security deposit is a straightforward process. Follow these steps to ensure a smooth transition:
1. Settle Outstanding Bills
Before initiating the cancellation, ensure all your DEWA bills are paid in full. Any pending dues can delay the deactivation process and the refund of your deposit.
2. Choose Your Preferred Cancellation Method
DEWA offers multiple channels to request account deactivation and deposit refunds:
Online via DEWA Website (With Login):
Log in to your DEWA account on the official website.
Navigate to the 'Supply Management' section.
Select 'Request for Deactivation of Electricity/Water (Move-out)'.
Follow the prompts to complete the deactivation request.
Online via DEWA Website (Without Login):
Visit the DEWA website and go to the 'Supply Management' section.
Click on 'Request for Deactivation of Electricity/Water (Move-out)'.
Choose the option to proceed without logging in.
Enter your Contract Account Number and Premise Number.
Follow the instructions to complete the deactivation.
DEWA Mobile App:
Download and install the DEWA app on your smartphone.
Log in using your credentials.
Navigate to the 'Supply Management' section.
Select 'Request for Deactivation of Electricity/Water (Move-out)'.
Complete the deactivation request as prompted.
Customer Happiness Centers:
Visit a DEWA Customer Happiness Center in person.
Provide your DEWA account details and Emirates ID.
Request the deactivation of your account.
3. Provide Necessary Details
During the deactivation process, you'll need to:
Specify your move-out date and time.
Choose your preferred method for receiving the security deposit refund (IBAN transfer, cheque, Western Union, or transfer to another active DEWA account).
Provide an active mobile number and email address for communication.
4. Pay Deactivation Fees
DEWA charges a deactivation service fee:
AED 100 for small meters.
AED 300 for large meters.
Additional fees include AED 10 for knowledge and AED 10 for innovation.
These fees can be paid online during the deactivation process or at the Customer Happiness Center.
5. Receive Final Bill and Refund
After deactivation:
DEWA will generate your final bill and send it to your registered email within 24 hours.
The security deposit will be adjusted against any outstanding amounts.
The remaining deposit amount will be refunded through your chosen method.
Refund Processing Times:
IBAN Transfer: Typically processed within 3-6 business days.
Western Union: Processed within 3-5 business days.
Cheque: May take 7-10 business days.
Additional Notes:
Ensure all personal information, including contact details, is up-to-date to avoid delays.
If you have multiple DEWA accounts, specify which account you wish to deactivate.
For further assistance, contact DEWA customer support at +971-4-601-9999 or email customercare@dewa.gov.ae.
By following these steps, you can efficiently cancel your DEWA account and receive your security deposit refund without complications.
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Reasons for Requesting a DEWA Deposit Refund
There are several reasons why you might need to request a DEWA deposit refund. Here are the most common scenarios:
If you are relocating to a new property within Dubai, you'll need to close your existing DEWA account and request a refund of your security deposit before setting up utilities at your new residence.
For those leaving the UAE permanently, canceling your DEWA account and requesting a deposit refund is a necessary step to avoid any future charges or complications.
In some cases, you may choose to switch to a different utility provider. To do so, you'll need to cancel your DEWA account and request the refund of your deposit.
If you are selling a property, ending a lease early, or for any other reason no longer require water and electricity services, you can cancel your DEWA account and request a refund of your deposit. This is also applicable if you're transitioning a property to a new owner or tenant.
In all of these situations, ensuring that your DEWA account is settled and closed properly will allow you to get your deposit refunded quickly and efficiently.
How to Get a DEWA Deposit Refund Online
Follow this detailed guide to successfully request your DEWA deposit refund using the official DEWA website or the DEWA smart app. This process is straightforward and can be completed in just a few steps.
Step 1: Log in to Your DEWA Account
Access the Website or App: Go to the official DEWA website (dewa.gov.ae) or open the DEWA smart app, available on iOS and Android.
Sign In: Enter your registered email and password to log in. If you don’t have an account, create one using your Emirates ID and DEWA contract account number.
Navigate to Dashboard: Once logged in, go to your account dashboard, where you’ll see an overview of your bills, services, and other utilities.
Step 2: Submit a Refund Request
Go to the Billing Section: Click on the menu icon at the top left and select the ‘Billing’ option.
Request for Refund: In the billing section, find and click on ‘Request for Refund’.
Select Connection: Choose the specific DEWA connection for which you are requesting a refund.
Clear Outstanding Bills: Ensure that all your outstanding bills are paid before proceeding. You won’t be able to request a refund if there are any pending dues.
Step 3: Select Your Preferred Refund Method
When requesting a DEWA deposit refund, you have multiple options for receiving your funds:
Step 4: Provide Verification Details
Upload Bank Proof (for IBAN): If you choose IBAN transfer, you’ll need to upload proof of your bank account. This can be a bank statement or a letter showing your IBAN and account holder’s name.
OTP Verification: For security, DEWA will send a One-Time Password (OTP) to your registered mobile number or email. Enter the OTP promptly to proceed with your request.
Step 5: Confirmation and Tracking
Receive Confirmation Email: Once you have submitted your refund request, you will receive a confirmation email with a reference number for your application.
Track Your Refund Status: To check the progress of your refund, log back into your DEWA account. Go to the ‘Track Refund’ section where you can monitor the status of your request.
Refund Processing Time:
IBAN transfer: 3-6 business days
Western Union: 3-5 business days
Cheque: 7-10 business days
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Refund Methods and Processing Time
If you are wondering how to cancel DEWA and get your deposit back, here are the available methods for refunding your DEWA deposit along with the associated processing times and fees:
Note: For those opting for Western Union, the refund limit is AED 18,000. You will receive a Money Transfer Control Number (MTCN) to collect the funds from any Western Union branch. The MTCN is valid for 30 days from the date of issuance.
Documents Required for DEWA Deposit Refund
To successfully process your request when learning how to cancel DEWA and get your deposit back, ensure you have the following documents ready:
Tip: Ensure all documents are clear and properly scanned before uploading to avoid delays in processing your refund.
Common Issues and Troubleshooting
When figuring out how to cancel DEWA and get your deposit back, you may encounter some challenges. Here’s how to resolve them:
Issue 1: Login Problems
Forgotten Password: If you’ve forgotten your password, click on "Forgot Password" and reset it via your registered email or mobile number.
Account Locked: Too many failed login attempts can lock your account. Contact DEWA support at +971-4-601-9999 or email customercare@dewa.gov.ae for assistance.
Issue 2: Document Upload Errors
Incorrect Format: Ensure that your documents are in PDF or JPEG format.
File Size Limit: Large files can cause upload failures. Compress them as needed.
Clarity: Blurry documents can delay processing. Use a high-resolution scanner or a scanning app.
Issue 3: Payment Issues
Card Details: Verify that your card details are entered correctly, including expiration date and CVV.
Sufficient Funds: Ensure you have enough funds to cover any fees.
Alternative Payment Methods: For Western Union refunds, make sure your contact details are updated to receive the necessary OTP.
Issue 4: Delayed Refund Processing
Processing Time: Refunds usually take 3-6 business days. If your refund is delayed, check your status through your DEWA account or contact support.
Incorrect Bank Details: For IBAN refunds, double-check the accuracy of your bank details to avoid delays.
Issue 5: Incomplete Cancellation Process
Outstanding Bills: Settle all dues before requesting a refund.
Pending Requests: Ensure all previous service requests are resolved to avoid delays in the cancellation process.
By proactively addressing these issues, you can expedite the process when learning how to cancel DEWA and get your deposit back.
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Can I Move Out Without Cancelling DEWA?
Answer: No, it's essential to cancel your DEWA account before moving out. Here's why:
Avoid Continued Billing: If you don't cancel, DEWA will continue billing for services, leading to unnecessary charges.
Deposit Refund: Cancelling your account is a prerequisite for initiating the refund of your security deposit.
Legal Obligations: As per DEWA's terms, customers are responsible for services until the account is officially closed.
Steps to Cancel Your DEWA Account Before Moving Out:
Settle Outstanding Bills: Ensure all dues are paid.
Submit a Cancellation Request: Log in to your DEWA account and navigate to the 'Deactivation of Electricity/Water (Move-out)' section to submit your request.
Provide Necessary Details: Enter your move-out date and preferred refund method.
Receive Confirmation: After processing, you'll receive a confirmation email or SMS with details about your deposit refund.
By following these steps, you can ensure a smooth transition without incurring additional charges or complications.
FAQs About DEWA Deposit Refund
How can I refund my DEWA deposit?
To refund your DEWA deposit, you need to follow these steps:
Log into your DEWA account using the official website or the DEWA smart app.
Navigate to the ‘Billing’ section and select ‘Request for Refund’.
Choose your preferred refund method: IBAN transfer, Western Union, cheque, or transfer to another DEWA account.
Make sure all outstanding bills are cleared before submitting your request.
Once you complete the steps, you’ll receive a confirmation email with a reference number for tracking.
Tip: The refund process is straightforward if you settle all dues in advance.
How do I cancel my DEWA contract?
If you want to know how to cancel DEWA and get your deposit back, follow these steps:
Log in to your DEWA account via the website or app.
Navigate to ‘Supply Management’ and select ‘Deactivation of Electricity/Water (Move-out)’.
Enter the required details, including your move-out date.
Confirm your cancellation request and choose the refund method for your security deposit.
Pay any final outstanding bills and service fees.
Once your request is processed, DEWA will deactivate your account, and you will receive your deposit refund.
How long does it take to disconnect DEWA?
The disconnection process usually takes about 24 hours after you submit the cancellation request. Ensure that all outstanding bills are cleared to avoid delays.
Is DEWA deposit transferable?
Yes, if you’re relocating within Dubai, you can transfer your DEWA deposit to a new property. During the move-out process, select the option to transfer the deposit to your new DEWA account.
How much is the security deposit for DEWA?
The DEWA security deposit rates are as follows:
Apartments: AED 2,000
Villas: AED 4,000
This deposit is refundable when you close your DEWA account, provided that all outstanding dues are cleared.
Is fixed deposit transferable?
No, a fixed deposit account is typically non-transferable between banks or accounts. However, in the case of DEWA, your security deposit can be transferred if you are moving to a new property in Dubai.
Can I get my fixed deposit back?
Yes, you can get your fixed deposit back upon maturity or by canceling it before the term ends. For DEWA deposits, simply follow the steps to cancel your account and request a refund.
Can you reverse a fixed deposit?
Fixed deposits can only be reversed or canceled before the maturity date. However, doing so may result in a penalty, depending on the bank’s terms.
How to withdraw a fixed deposit?
To withdraw a fixed deposit:
Visit your bank or use their online banking platform.
Submit a request for premature withdrawal.
Be aware of any early withdrawal penalties that may apply.
For DEWA, simply request a deposit refund through their website or app after settling your final bills.
Can I terminate my fixed deposit?
Yes, you can terminate a fixed deposit before its maturity date, but you may incur an early withdrawal penalty. For DEWA deposits, follow the cancellation process to get your deposit back.
How to cancel a fixed deposit online?
To cancel a fixed deposit online:
Log into your bank’s online portal.
Go to your fixed deposit account and select ‘Cancel’.
Confirm the cancellation and review any penalties.
For DEWA deposits, the process is done through the DEWA app or website under the ‘Billing’ section.
How much does it cost to break a term deposit?
Breaking a term deposit before maturity may incur a fee, typically a reduction in interest earned or a flat penalty fee, depending on the bank’s policy.
What happens if I cancel my term deposit?
If you cancel your term deposit before it matures, you may lose some or all of the interest earned. For DEWA deposits, however, there are no penalties as long as all dues are settled.
What is the penalty for breaking a fixed deposit?
The penalty for breaking a fixed deposit varies but usually includes forfeiture of a portion of the interest earned. For DEWA, there are no penalties for refunding your deposit.
How much is an early withdrawal penalty?
Early withdrawal penalties depend on the bank's policy and the type of deposit. For DEWA refunds, there are no early withdrawal penalties; you simply need to cancel your account and request a refund.
How long does it take to receive a DEWA deposit refund?
IBAN Transfers: 3-6 business days
Western Union: 3-5 business days
Cheque: Up to 10 business days
How to cancel DEWA account and get deposit back?
If you’re wondering how to cancel DEWA and get your deposit back, here’s what you need to do:
Log into your DEWA account via the website or app.
Settle any outstanding dues.
Navigate to the ‘Deactivation of Electricity/Water’ section.
Submit a request for cancellation and choose your preferred refund method (IBAN, Western Union, or cheque).
Confirm your request and wait for your deposit refund within the specified processing time.
Is there a fee for DEWA refunds?
IBAN Transfers: No fees
Western Union: USD 5 or 1% of the refund amount, whichever is higher
Cheque: AED 20 + VAT
How can I contact DEWA for refund queries?
You can contact DEWA for any refund-related inquiries at:
Email: customercare@dewa.gov.ae
Phone: +971-4-601-9999
Can I transfer my DEWA deposit to a new property?
Yes, if you are relocating within Dubai, you can transfer your DEWA account and deposit to a new property. During the cancellation process, choose the option to transfer your deposit to your new DEWA account.
Requesting a DEWA deposit refund is straightforward if you follow the right steps. By using the DEWA website or the smart app, you can quickly initiate your refund process, whether you choose to receive it via IBAN transfer, Western Union, or cheque. Just make sure to settle any outstanding bills before starting the process to avoid unnecessary delays.
Closing your DEWA account and getting your deposit refunded is an essential step if you’re moving out or switching properties. This guide provides a detailed walkthrough to help you navigate the process smoothly and efficiently.
Ready to close your DEWA account and get your deposit back? Follow the steps outlined above to ensure a hassle-free experience and get your refund within just a few days!