If you are selling, buying, or moving out of a property in Dubai, obtaining a DEWA clearance certificate is a must.
This document, issued by the Dubai Electricity and Water Authority (DEWA), confirms that all outstanding electricity and water bills linked to a property have been cleared. Without it, transferring ownership or finalizing a move is not possible. This guide explains how to obtain a DEWA clearance certificate in Dubai, its validity, required documents, and step-by-step procedures.
1. What Is a DEWA Clearance Certificate
A DEWA clearance certificate is an official document issued upon request by DEWA. It confirms that there are no pending water or electricity bills under a specific account. Property owners and tenants need this certificate when selling, moving out, or transferring ownership of a property.
Who Needs a DEWA Clearance Certificate
Property owners planning to sell their property
Tenants moving out of a rented unit
Companies and businesses transferring property ownership
Government or semi-government entities handling property transactions
Why It Is Important
Ensures that all outstanding DEWA bills are paid before closing a property transaction
Provides assurance to buyers that no pending utility charges exist
Acts as proof of account closure for utility services
2. DEWA ClearanceRequired Documents
Before applying for a DEWA clearance certificate, ensure that all necessary documents are ready. Incomplete applications may lead to processing delays.
Checklist of Required Documents
3. Service Channel and Procedure
There are multiple ways to apply for a DEWA clearance certificate. The method depends on whether you are a DEWA customer or a new applicant.
Available Service Channels
DEWA Website and Smart App
How to Apply via Dubai Now
Log in, register, or proceed as a guest by entering the verification code sent to your registered mobile number.
Select the ‘DEWA Clearance Certificate’ service.
Choose the language preference.
Enter your DEWA account number.
Pay any outstanding dues if applicable.
Submit the application and receive a confirmation notification.
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How to Apply via DEWA Website or Smart App
Log in or register using UAE Pass or DEWA ID.
Navigate to the ‘Clearance Certificate’ service.
Select the related account.
Pay outstanding dues, if applicable.
Submit the application and receive a confirmation.
Go to the ‘Clearance Certificate’ service page.
Enter the verification code sent to your mobile.
Complete and submit the application.
Receive a confirmation notification.
How to Apply via Customer Care Center (IVR)
Contact the DEWA Customer Care Center.
Select the ‘Clearance Certificate’ option.
Complete all verification steps.
Provide the required details and submit the request.
Receive a reference number for tracking the request.
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4. Tracking DEWA Clearance Application
Once an application has been submitted, tracking its progress is essential to avoid any delays in obtaining the certificate.
How to Track Your DEWA Clearance Certificate Application
SMS and Email Notifications – DEWA sends real-time updates on application status.
DEWA Website and Smart App – Enter the reference number to check progress.
Customer Service Hotline – Contact DEWA’s customer care team for updates.
Estimated Processing Time
Applications are usually processed within 24 hours.
If additional verification is required, processing may take up to 3 working days.
5. Service Delivery
Once the application is submitted and processed, DEWA issues the clearance certificate through different channels.
How You Receive the Certificate
Email: The certificate is sent to the registered email address provided in the application.
DEWA Website or Smart App: Log in using your credentials, enter the provided PIN, and download the certificate.
Dubai Now App: Access the issued certificate directly from the app.
Processing Time
If all outstanding bills are cleared, the certificate is typically issued within 24 hours.
If any verification is needed, it may take up to 3 working days.
6. Clearance Certificate Validity
The DEWA clearance certificate remains valid for a limited time. If the certificate expires, a new request must be submitted.
Validity Period
The clearance certificate is valid for one month from the date of issuance.
If the property transaction is delayed, a new certificate must be obtained after expiry.
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7. Service Fees
One of the major advantages of applying for the DEWA clearance certificate is that it is free of charge. There are no additional service fees involved.
Costs for Additional Services
8. Limitations of the DEWA Clearance Certificate
While obtaining the DEWA clearance certificate is a straightforward process, there are a few important considerations to keep in mind.
Key Limitations
The certificate is only valid for 30 days after issuance.
Customers must clear all outstanding DEWA bills before requesting the certificate.
The service via IVR is only available for DEWA customers with a zero outstanding balance.
The certificate does not cover future utility charges, meaning any new bills generated after issuance are the responsibility of the account holder.
Final Thoughts
Obtaining a DEWA clearance certificate in Dubai is a crucial step for property owners and tenants who need to finalize their move or property sale. The process is simple, fast, and available through various channels, ensuring a hassle-free experience. Know all the details on DEWA in our blog on DEWA Connection in Dubai.
By keeping track of outstanding dues and applying on time, you can avoid delays and ensure a smooth property transaction.
FAQs on DEWA Clearance Certificate in Dubai
How long does DEWA transfer take?
The DEWA transfer process usually takes 24 hours if all necessary steps are completed. The process involves clearing outstanding payments, submitting the required documents, and making the necessary service requests. For business accounts, verification might take up to three working days. Applicants receive confirmation via SMS or email upon successful completion of the transfer.
How long does it take to get a DEWA connection?
It typically takes 15 working hours to get a new DEWA connection. The steps include submitting a request through the DEWA website or app, receiving a Notification Number for tracking, paying the required security deposit and activation fees, and waiting for DEWA to activate electricity and water services. For commercial properties, additional verifications might extend the timeline.
How much is DEWA termination fee?
DEWA Disconnection Fees
These charges apply when deactivating a DEWA account, and payments must be settled before processing the clearance certificate.
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How do I contact DEWA customer service?
For technical issues related to electricity and water, customers can report incidents by calling 991. For general inquiries, DEWA Customer Care can be reached via email at customercare@dewa.gov.ae or by calling 04-6019999. Their services are available 24/7 for urgent matters, while general queries may take 24 to 48 hours for a response.
How much is DEWA security deposit?
DEWA Fees and Charges Breakdown
The security deposit is refundable and is credited back to the customer’s account upon successful disconnection and settlement of outstanding dues.
What happens if I don't pay my DEWA bill?
Failure to pay a DEWA bill may result in late payment fees and service disruptions. Charges include:
AED 15 for outstanding amounts up to AED 1,000
AED 25 for outstanding amounts above AED 1,000
Continuous non-payment may lead to service disconnection, requiring a reconnection request and additional charges.
Can I apply for a DEWA clearance certificate online?
Yes, DEWA allows customers to apply for a clearance certificate through its website, mobile app, or Dubai Now. The process includes logging in, filling out an application form, clearing pending payments, and submitting a request. The certificate is issued within 24 hours and sent via email.
Is the DEWA clearance certificate valid indefinitely?
No, the certificate remains valid for 30 days from the date of issuance. If the property transaction or transfer is delayed, a new clearance certificate must be requested before proceeding.
What are the steps to obtain a DEWA clearance certificate?
Settle all outstanding DEWA bills
Submit required documents (passport copy, Emirates ID, trade license if applicable)
Apply online via DEWA or Dubai Now
Pay service fees if necessary
Receive the clearance certificate via email within 24 hours
How can I track my DEWA clearance certificate application?
Tracking DEWA clearance certificate
Tracking ensures timely processing, and if there are delays, DEWA may request additional verification.
What documents do I need to submit for DEWA disconnection?
To request DEWA disconnection, submit:
Emirates ID or passport copy (for individuals)
Trade license (for businesses)
Final bill payment proof
DEWA account details
Once submitted, disconnection takes 24 to 48 hours for residential units and up to 3 working days for business accounts.
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Is there a way to expedite DEWA clearance certificate processing?
Yes, ensuring all outstanding payments are cleared and submitting a complete application through DEWA’s website or mobile app can speed up the process. For urgent cases, visiting a DEWA customer service center may help in processing the request faster.
How can I get a refund of my DEWA security deposit?
The security deposit refund process follows these steps:
Submit a disconnection request and obtain a clearance certificate
Provide bank details for refund processing
Receive the deposit back within 7 to 14 working days
The refund is transferred directly to the applicant’s bank account or can be collected from DEWA’s customer service centers.
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Can I transfer my DEWA account to a new tenant or owner?
Yes, DEWA allows account transfers to new tenants or owners by following these steps:
The current account holder requests clearance and final bill settlement
The new tenant or owner submits their documents and application
DEWA transfers the account under the new name within 24 hours
Proper documentation must be provided to complete the transfer.
Does DEWA charge for duplicate clearance certificates?
No, DEWA does not charge for issuing duplicate clearance certificates. If you need another copy, log in to DEWA’s website or app and download it for free.\\
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Disclaimer: The information provided in this article is intended for general informational purposes only. The details mentioned are based on the best available information at the time of publication and are subject to change without notice by the respective authorities. Readers are encouraged to consult the relevant offices directly for the most accurate and updated information.