Accidents can happen in the blink of an eye, but knowing how to report an accident in Dubai can make the process much smoother.
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Thanks to the initiatives by the Dubai Government and Dubai Police, reporting both minor and major accidents has never been easier. Whether you’re involved in the accident or witnessing one, following the right steps will ensure your safety and help you resolve the situation quickly. Here’s a quick guide on what to do immediately after an accident and how to report it using the various convenient methods provided by Dubai authorities.
Quick Steps for Immediate Action in Case of an Accident
Stay Calm & Check for Injuries: Ensure your safety and check on others involved. If anyone is hurt, call 999 immediately.
Move to Safety (if possible): If the accident is minor and there are no injuries, move your car to the side of the road.
Notify Dubai Police:
For major accidents with injuries, call 999.
For minor accidents, use the Dubai Police App or visit an ENOC station to file a report, part of the Dubai Government’s initiative to make reporting more accessible.
Collect the Police Report: This is essential for insurance claims and car repairs. You can't proceed without it.
Assess the Situation
Immediately after the accident, it’s essential to stay calm and evaluate the situation. Here’s what to do:
Check for Injuries: Ensure everyone involved is safe. If anyone is injured, call 999 for emergency services immediately.
Move Your Vehicle if Safe: If the accident is minor, with no injuries and minimal damage, move your vehicle to the side of the road to avoid disrupting traffic. If the damage is severe or there are injuries, leave the vehicle where it is and wait for authorities.
Key Reminder:It’s mandatory to report all traffic accidents to the Dubai Police, regardless of how minor or severe they may be.
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Notify the Dubai Police
For Major Accidents:
Call 999: If there are serious injuries or significant damage, immediately call 999. The Dubai Police will send emergency services and traffic officers to the scene.
Request an Ambulance: If anyone requires medical attention, ask for an ambulance when you call the police.
For Minor Accidents:
Use the Dubai Police App: If no one is injured and the damage is only cosmetic, you can report the accident through the Dubai Police mobile app or their website.
Steps to File a Report:1. Open the app or website and choose the "Report Minor Accident" option.2. Complete the form with your vehicle information.3. Upload photos of the damage.4. Submit the report.
Dubai Police ‘On-The-Go’ Initiative: As part of their innovative services, the Dubai Police allow you to report minor accidents at selected ENOC service stations across the city, including those at Al Rasheed Street and Al Khail Road.
Dubai Police ‘On-The-Go’ Initiative
The Dubai Police ‘On-The-Go’ initiative is a convenient service developed in collaboration with Emirates National Oil Company (ENOC). It allows motorists to report minor traffic accidents at select ENOC service stations across Dubai. This service is particularly useful for drivers who may not have access to the Dubai Police app or those who prefer to file a report in person.
How it Works:
Visit an ENOC Station: If you’ve been involved in a minor accident with no injuries, you can visit one of the designated ENOC service stations to report the incident.
Locations of ENOC Stations Offering the Service:
Al Rasheed Street, Al Mizher
Al Khail Road (near exit 44)
Al Khail Road (near Al Barsha police station)
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Steps to Report an Accident at ENOC:
Drive to the Nearest ENOC Station: Find the closest ENOC station offering the ‘On-The-Go’ service.
Speak to an ENOC Attendant: They will guide you through the process and help you file the accident report.
Submit Your Information: Provide details about the accident, such as vehicle information and a brief description of the incident.
Receive Your Accident Report: The Dubai Police will issue the accident report electronically once the information is submitted. You will receive the report directly via SMS or email, which you can then provide to your insurance company.
Why Use the ‘On-The-Go’ Initiative?
Convenience: It’s an easy, accessible alternative if you’re unable to file a report through the app.
Immediate Reporting: You can complete the report quickly and get back on the road with minimal disruption.
Locations Across the City: The ENOC stations offering this service are located in key areas of Dubai, making it convenient for motorists from all parts of the city.
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Collect the Accident Report
After the Dubai Police have assessed the accident, they will issue an official accident report. This report is critical for moving forward with any legal, insurance, or repair procedures.
Why is the Accident Report Important?
Insurance Claims: Your insurance provider will not process any repair claims without the official accident report. It serves as evidence of the incident and is necessary for determining liability.
Car Repairs: In Dubai, it is illegal to carry out vehicle repairs without first obtaining the accident report. The report ensures that all damages are properly documented and accounted for.
Types of Accident Reports:
Pink Form: Issued to the driver who is responsible for the accident. This form indicates that the driver was at fault and may need to cover certain damages.
Green Form: Given to the driver who is not at fault. This form confirms that they were impacted by the accident but hold no responsibility.
White Form: If no party is deemed responsible for the accident (e.g., a natural event or unavoidable circumstance), a neutral white form is issued.
How to Collect the Accident Report:
Digital Collection: The accident report can be accessed digitally via the Dubai Police app, making it fast and convenient.
In-Person Collection: Depending on the situation, the report can also be collected in person if required.
The accident report will be your gateway to filing insurance claims and getting necessary vehicle repairs done legally and smoothly.
Contact Your Insurance Provider
After you have followed the process of how to report an accident in Dubai and obtained the accident report, your next step is to notify your insurance provider as soon as possible. The accident report is essential for the insurance claim process, and here’s what you need to do next:
Towing Services: If your car is too damaged to drive, many insurance companies offer towing services. If your policy doesn’t include towing, your insurer will recommend a towing company that can assist.
Repair Process: Your insurance company will guide you through the next steps. This typically includes directing you to an approved repair center, depending on your coverage, where your car can be fixed.
Following the correct process on how to report an accident in Dubai ensures that your claim is processed smoothly and you get the necessary support for your vehicle repair or recovery.
How to Report an Accident in Dubai: Important FAQs and Next Steps
Reporting a road accident in Dubai is a legal requirement, regardless of the severity of the accident. Whether it’s a major crash or a minor fender bender, knowing how to report an accident in Dubai can help you avoid complications and ensure a smooth resolution. Here are some frequently asked questions to guide you through the process.
Dubai Police Initiatives to Reduce Accidents and Ensure Road Safety
1. "We Are All Police" Initiative
Objective: Empower citizens to be part of road safety enforcement.
How it Works: Through this initiative, residents can report traffic violations like reckless driving, illegal parking, or unsafe driving behaviors using the Dubai Police app. By engaging the community, the police aim to deter unsafe driving and increase awareness.
Impact: It fosters a sense of shared responsibility among citizens to help reduce accidents and promote safe driving habits.
2. "Accident-Free Day" Campaign
The Accident free day initiative Encourage drivers to practice safe driving to avoid accidents.
How it Works: Held annually on the first day of the school year, this campaign aims to prevent road accidents through heightened awareness, particularly on a day when the roads are busier due to the return of students and staff. The Dubai Police work with other government bodies to ensure smooth traffic flow and highlight safe driving.
Impact: By focusing on a single day of zero accidents, the campaign reminds drivers to be cautious, thus reinforcing the importance of road safety year-round.
3. "A Day Without Accidents" Campaign
Objective: Zero road accidents on a designated day.
How it Works: Drivers are encouraged to commit to safe driving practices by signing a pledge to avoid accidents. During the campaign, the police use digital billboards and social media to spread awareness about the importance of traffic rules.
Impact: This initiative reinforces the responsibility of drivers, educating the public on how small actions like wearing seat belts and adhering to speed limits can prevent accidents.
4. "Summer Without Accidents" Initiative
Summer without accidents initiatives to reduce traffic accidents during the summer months, when roads are typically more dangerous.
How it Works: During summer, when road conditions can be challenging due to high temperatures and longer daylight hours, Dubai Police remind drivers of safe driving practices. Through social media campaigns, radio ads, and direct outreach, they emphasize checking vehicles for maintenance, especially tire conditions, and avoiding speeding.
Impact: Helps reduce accidents caused by vehicle malfunctions or reckless driving during one of the highest-risk periods of the year.
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5. Smart Radars & Advanced Speed Cameras
Objective: Enhance the enforcement of speed limits and reduce speeding violations.
How it Works: Dubai Police have implemented smart radars and high-tech speed cameras across the city to catch speed violations, tailgating, sudden lane changes, and even mobile phone use while driving. The smart system is designed to adapt and monitor based on traffic flow and road conditions.
Impact: With these advanced monitoring systems, speeding, and other dangerous behaviors are effectively reduced, leading to a decrease in accidents caused by reckless driving.
6. "White Points" System
Objective: Reward safe and law-abiding drivers.
How it Works: The White Points System rewards drivers who have not committed any traffic violations throughout the year. Eligible drivers receive benefits such as waiving minor fines and entry into various raffles. This initiative encourages drivers to maintain safe driving habits to benefit from the system.
Impact: The system promotes safe driving behavior by offering positive reinforcement and rewards, motivating drivers to comply with traffic laws.
7. "The Traffic Awareness Program" for Schools
Objective: Educate young students on road safety.
How it Works: In collaboration with schools, Dubai Police regularly conduct road safety education programs that teach children about crossing roads safely, wearing seat belts, and the importance of obeying traffic signals. They also provide educational materials and fun activities related to road safety.
Impact: By targeting young minds, this initiative instills the importance of road safety from an early age, creating a culture of responsible road use in the future.
8. "Dubai Police Smart App" for Road Safety
Objective: Enable drivers to report and stay informed about accidents and traffic violations.
How it Works: Through the Dubai Police App, users can report minor accidents, file complaints about traffic violations, and receive real-time traffic alerts. The app also allows drivers to access services such as paying fines, checking black points, and learning about safety campaigns.
Impact: The app encourages user engagement in road safety efforts and facilitates easier accident reporting, ultimately reducing road congestion and improving response times during accidents.
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9. "Traffic Fines Discount Initiative"
Objective: Encourage drivers to comply with traffic laws and reduce outstanding fines.
How it Works: Dubai Police offer discounts on traffic fines for drivers who maintain a clean record for specific periods. The discounts increase based on the length of the compliance period, such as 25% off after three months, 50% off after six months, and 100% off after a year.
Impact: This initiative rewards compliance with traffic laws, helping reduce violations and incentivizing safe driving practices.
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10. Road Safety Campaigns for Truck Drivers
Objective: Improve safety standards among heavy vehicle drivers, especially in areas with high accident rates.
How it Works: Dubai Police have launched dedicated campaigns for heavy vehicle drivers, particularly trucks, to educate them about driving safety, staying within speed limits, and taking mandatory rest breaks to prevent accidents caused by driver fatigue.
Impact: This initiative addresses accidents caused by heavy vehicles, which tend to have higher fatality rates, by focusing on driver education and safety enforcement.
FAQs about How to Report an Accident in Dubai
How do I follow up on my accident report?
If you've reported an accident, you can easily follow up on the status of your accident report online. The Dubai Police app allows you to track your report using the transaction number provided during the filing process. Simply log into the app and enter your details to see the current status of your report.
Do I need to report minor accidents?
Yes, even minor accidents must be reported to the Dubai Police. Whether it’s a small scratch or minor vehicle damage, failing to report an accident could lead to complications, especially when it comes to insurance claims. You can report minor accidents using the Dubai Police mobile app or by visiting an ENOC service station as part of the 'On-The-Go' initiative.
What if I hit an object, not another vehicle?
If you hit a stationary object, like a road barrier or street sign, you are still required to report the accident to the Dubai Police. In these cases, the police will issue a damage report that you’ll need to file an insurance claim and get the necessary repairs.
What information do I need to file a report?
When reporting an accident, you'll need the following details:
Driver’s License Number
Vehicle Registration Information
Insurance Details (if needed) This information is required whether you report the accident via the Dubai Police app or in person.
Is there a cost for filing an accident report?
Yes, if you are found to be the driver at fault, you will need to pay a filing fee of AED 520. This fee can be paid via e-dirham or debit card when processing the accident report.
What to Do After You Report the Accident in Dubai?
After you've reported the accident and received the police report, it’s time to notify your insurance provider. Here’s what to do next:
Car Repairs:
Your insurance provider will help coordinate the repair process. Make sure to only take your vehicle to authorized repair centers, as using non-approved centers could void your coverage. The accident report will be crucial in processing your insurance claim for repairs.
Recovery Services:
If your car is severely damaged and cannot be driven, your insurance policy may include recovery services. If your policy covers this, the insurance provider will arrange for your car to be towed to an authorized repair center. If towing isn’t included in your coverage, you’ll need to contact a third-party towing service.
How do I report an accident in Dubai?
To report an accident in Dubai, you must notify the Dubai Police either through the Dubai Police app, their website, or by calling the emergency number 999 for major accidents. For minor accidents, you can use the Dubai Police mobile app or visit select ENOC stations under the On-The-Go initiative to report the incident.
How to make an accident report?
To make an accident report in Dubai, follow these steps:
For Major Accidents: Call 999 to request the presence of the Dubai Police. They will assess the situation and create the report on-site.
For Minor Accidents: You can report minor accidents through the Dubai Police app by selecting the "Report Minor Accident" option, entering vehicle details, uploading photos of the damage, and submitting the report online.
The police will issue a digital report that is essential for insurance claims and car repairs.
What number do I call for an accident in Dubai?
For emergencies or major accidents in Dubai, call 999. This number connects you directly to Dubai's emergency services, and the Dubai Police will dispatch officers and medical assistance if needed.
What to do in an accident in Dubai?
If you are involved in an accident in Dubai:
Stay Calm: Ensure the safety of everyone involved.
Check for Injuries: If anyone is injured, call 999 immediately.
Move Your Vehicle (if possible): For minor accidents, move your car to the side of the road to avoid traffic disruption.
Notify Dubai Police: Report the accident through the Dubai Police app for minor accidents or call 999 for major ones.
Collect the Accident Report: This is necessary for insurance and repairs.
What if someone hits my car in Dubai?
If someone hits your car in Dubai, follow these steps:
Report the Accident: Use the Dubai Police app to report the incident if it's a minor accident, or call 999 if there are injuries or substantial damage.
Collect the Accident Report: The police will issue a report indicating who is at fault (green form if you're not at fault, pink form if you are).
Notify Your Insurance Company: Submit the accident report to your insurance provider for repairs.
How to file a police report in Dubai?
You can file a police report in Dubai by visiting the nearest Dubai Police station, or through the Dubai Police app or website, depending on the type of report. For traffic accidents, you can file the report digitally, while other types of incidents may require you to visit a police station in person.
How much does a police report cost in UAE?
The cost of a police report in the UAE, particularly for traffic accidents, is AED 520 for the driver who is found to be at fault. This fee can be paid through e-dirham or debit card.
How can I contact Dubai Police by WhatsApp?
You can contact Dubai Police via WhatsApp at +971 50 899 9999. This service allows you to communicate with the police for non-emergency queries and to report incidents.
How do I report a case in Dubai?
To report a case in Dubai, you can:
File a police report: This can be done through the Dubai Police app, website, or by visiting a Dubai Police station in person.
Contact Dubai Courts: If the case requires legal action, you may need to file a case in Dubai Court following the procedures for civil or criminal matters.
How much does it cost to file a case in Dubai?
The cost to file a case in Dubai depends on the type of case:
Civil cases typically have a filing fee that ranges from AED 500 to AED 40,000, depending on the claim's value.
For minor claims, a flat fee of AED 500 is usually applied.
Criminal cases generally do not require a filing fee, but this can vary based on specific legal circumstances.
How can I contact the UAE police online?
You can contact the UAE police online through the Dubai Police website or the Dubai Police app. Additionally, each emirate has its own police website where you can file reports, access services, or contact authorities for assistance.
How do I register a case in Dubai court?
To register a case in Dubai Court, follow these steps:
Submit Your Case Online: Go to the Dubai Courts website and choose the service to file a new case. You can also visit the Dubai Court’s service center in person.
Prepare the Required Documents: These include identification documents, a detailed statement of the case, and any evidence supporting your claim.
Pay the Filing Fee: Depending on the type of case and its value, you will be required to pay the associated court fees.
Track Your Case: Once filed, you can track the progress of your case online via the Dubai Courts portal.
Final Thoughts on How to Report an Accident in Dubai
Understanding how to report an accident in Dubai can save you a lot of stress in an already tense situation. Whether it’s a minor accident or a major collision, having a clear understanding of the process—using the Dubai Police app, paying the required fees, and obtaining the official accident report—ensures you’re following the law and safeguarding your rights when dealing with insurance claims and repairs.
By following the guidelines laid out by the Dubai Government and Dubai Police, you can handle any traffic accident situation efficiently, ensuring your safety and compliance with the law.
Knowing how to report an accident in Dubai ensures that the process is smooth, avoids penalties, and helps you receive the necessary assistance quickly. Always remember to keep your calm, report promptly, and follow the legal guidelines for accident reporting.
Familiarize yourself with Dubai’s emergency numbers and traffic rules to avoid fines and ensure you know what to do in the event of a road accident.