Living or traveling in the UAE means you have access to a well-established network of emergency and support services through a wide range of helpline numbers.
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Whether it’s a medical emergency, law enforcement assistance, or dealing with utility issues, knowing the right helpline number can save you time, stress, and sometimes even lives. In this detailed guide, we’ll break down all the essential helpline numbers you need to be aware of while in the UAE, focusing especially on Dubai. With a frank and simple tone, this blog aims to make navigating emergency situations easier for everyone.
1. Police and Law Enforcement
If you ever find yourself in a situation requiring police assistance, the helpline number for police services is crucial. The city of Dubai has a highly responsive police force available 24/7, ensuring both residents and tourists feel safe.
Emergency Police Assistance: For immediate police intervention in case of theft, assault, or any criminal activity, the emergency number connects you with the nearest law enforcement team.
Non-Emergency Assistance: If you need to inquire about legal matters, report minor incidents, or require general information, the non-emergency number is the right channel.
Police Helpline
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Helpful Tips:
Always stay calm when reporting an incident.
Make sure to give clear and precise details about your location.
2. Medical Emergencies
Medical emergencies can happen unexpectedly, but knowing the helpline number for ambulance services ensures you get prompt medical attention. Whether it’s a heart attack, accident, or other health crises, Dubai’s medical response teams are ready around the clock.
Ambulance Services: The UAE provides a highly efficient ambulance service to ensure medical aid is dispatched immediately upon receiving an emergency call.
Health Inquiries: For general health-related inquiries or assistance with ongoing health issues, a separate helpline is available for Dubai residents.
Medical Helpline
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Steps to Follow:
Describe the medical situation accurately.
Provide your exact location for faster service.
3. Fire Department Services
The helpline number for fire emergencies in Dubai is essential for anyone living in or visiting the city. Whether it’s a fire in your home, building, or even your car, the fire department will be on-site quickly to extinguish the flames and ensure everyone’s safety.
Fire Emergency Response: This number connects you directly with Dubai’s fire rescue team, trained to handle everything from small kitchen fires to large industrial blazes.
Fire Prevention: It’s important to always be proactive about fire safety. Keep your home equipped with fire extinguishers and smoke detectors.
Fire Helpline
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What to Keep in Mind:
Evacuate the area immediately in case of fire.
Follow instructions from the fire department upon their arrival.
4. Traffic Accidents and Roadside Assistance
Dubai has a high volume of traffic, and accidents, unfortunately, happen. Knowing the helpline number for reporting accidents or requesting roadside assistance can make a stressful situation much more manageable.
Traffic Accident Reporting: Whether it’s a minor fender bender or a more serious collision, reporting the incident as soon as possible is crucial. The UAE has strict rules on accident reporting, and law enforcement will help you manage the situation.
Roadside Assistance: If your car breaks down or you run into trouble on the road, this number will connect you to roadside assistance services. They can help with vehicle recovery, towing, or on-site repairs.
Traffic Helpline
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Safety Tips:
Always carry your vehicle's registration and insurance documents.
Move your vehicle off the road if it's safe to do so.
5. Utility Services (Electricity and Water)
Issues related to electricity and water supply can disrupt daily life, but knowing the helpline number for utility services ensures that any problems can be quickly addressed. In Dubai, DEWA (Dubai Electricity and Water Authority) manages these services and is available to handle emergencies such as power outages or water leaks.
Electricity Issues: If you’re facing a blackout, electrical hazard, or malfunction, DEWA will send a team to your location to resolve the problem.
Water Supply Problems: For issues such as water shortages, leaks, or plumbing disasters, calling the DEWA helpline ensures prompt action.
Electricity and Water Helpline
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Best Practices:
In case of electrical hazards, turn off the power supply until help arrives.
Report water leaks immediately to avoid damage to your property.
6. Telecommunication Helplines
Staying connected is essential, especially in the modern digital world. If you’re experiencing issues with your mobile network, landline, or internet connection, knowing the helpline number for telecom providers in Dubai will help you resolve these issues quickly.
Etisalat and du Services: These two major telecom providers in Dubai have customer service lines to address issues related to service disruptions, billing, or technical problems.
Telecom Helpline
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Quick Fixes:
Restart your router or mobile device before calling to see if that resolves the issue.
Keep your account details handy when speaking to customer service.
7. Animal Control and Rescue
Dubai is home to a growing population of pets, and animal welfare is a priority for the city. If you come across an animal in distress or need assistance with a stray, knowing the helpline number for animal control and rescue is important.
Animal Rescue: For animals that are injured, trapped, or in dangerous situations, Dubai’s animal rescue services offer quick assistance.
Stray Animal Reporting: If you encounter stray animals that could pose a risk or require relocation, this service ensures that the animals are handled humanely.
Animal Rescue Helpline
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Pro Tips:
Avoid approaching stray or injured animals yourself—always call for professional help.
Be prepared to describe the animal’s condition and location when calling.
8. Public Services and General Assistance
Apart from emergency services, the UAE offers a range of public services that can be accessed through designated helpline numbers. These include government services, customer support for various public utilities, and general inquiries about the city.
General Public Assistance: For any non-emergency inquiries or to report public issues like broken street lights or road maintenance, Dubai has a dedicated number.
Public Service Support: If you need help with the UAE government services, accessing social benefits, or have any public service inquiries, this number connects you with the right department.
Public Service Helpline
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Things to Remember:
Be specific about your query to be directed to the appropriate service.
These helplines are available for non-urgent issues and provide quick solutions.
9. Mental Health and Well-being Services
The UAE recognizes the importance of mental health, and several helplines provide support for individuals facing emotional or psychological difficulties. These services offer confidential advice and support, whether you’re feeling overwhelmed, anxious, or depressed.
Mental Health Support: These helplines offer professional advice and connect individuals with counseling or therapy services in Dubai.
Stress and Well-being Helpline: For anyone feeling stressed or overwhelmed by life’s pressures, this number provides guidance and support.
Mental Health Helpline
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Self-Care Tips:
Don’t hesitate to reach out for help if you’re feeling emotionally or mentally distressed.
Keep this number handy for yourself or someone else who might need it.
10. Tourist Helplines and Support
Dubai attracts millions of tourists every year, and the city has established dedicated helpline numbers to assist visitors with any problems they may encounter during their stay. Whether you need help with directions, lost property, or local recommendations, these numbers are here to help ensure your visit is smooth and stress-free.
Tourist Information: If you're new to Dubai and need help navigating the city, understanding local customs, or finding popular attractions, this number provides all the necessary information.
Lost and Found Services: Misplacing your belongings while traveling can be frustrating. Fortunately, Dubai offers a helpline to assist tourists in retrieving lost items from public places, transport services, or hotels.
Tourist Helpline
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Travel Tips:
Always keep a copy of important documents like your passport or visa with you while exploring.
Use this helpline to make your stay in Dubai more enjoyable and stress-free.
Conclusion
Whether you're living in Dubai or visiting for the first time, having access to the correct helpline numbers can be invaluable. These numbers connect you with crucial services in times of need, from medical emergencies and law enforcement to utilities and mental health support. Keep this guide handy and ensure that you and your loved ones stay safe and well-prepared for any situation in Dubai.
With the helpline numbers at your fingertips, you're better equipped to handle whatever comes your way while enjoying all that Dubai has to offer!
FAQs on UAE Helpline Numbers
What is the number 991 in UAE?
In the UAE, 991 is specifically designated for electricity-related emergencies. If you experience an electrical failure or hazard, calling 991 will connect you with the appropriate department to resolve the issue. DEWA (Dubai Electricity and Water Authority) typically handles electricity problems in Dubai, ensuring a swift response to power outages or electrical malfunctions. It's always advised to keep this number handy in case of sudden blackouts or electrical hazards.
Emergency Helpline
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What is the number 112 in UAE?
The 112 number in the UAE serves as an alternative emergency number, particularly useful if you are out of range or your phone is locked. When dialed, this number will connect you to emergency services such as the police, fire brigade, or medical services. This number is essential, especially for tourists or residents who may not be familiar with local emergency contacts. It functions similarly to the 911 number in the US, ensuring that help is available in any situation.
What is 999 call in UAE?
In the UAE, 999 is the primary emergency helpline number for the police. Whether you're facing a security threat, crime, or any life-threatening situation, dialing 999 ensures immediate police response. The UAE Government advises residents and visitors to use this number only for urgent matters. For non-emergency situations, such as general inquiries, the 901 helpline is available.
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What is 901 in Dubai?
901 is Dubai’s non-emergency helpline number. Residents and visitors can use this service for general inquiries, updates on service requests, or other non-urgent matters. The number is ideal for cases where police assistance is not immediately required but still necessary for a resolution. This service ensures that emergency lines remain free for critical situations, offering a more efficient flow of communication within the city.
What is the number 101 in UAE?
The 101 number in the UAE is the helpline for Etisalat, the country’s largest telecom provider. If you have issues with your mobile network, landline, or internet connection, calling 101 connects you with Etisalat’s customer care team. This service is crucial for resolving technical issues, billing inquiries, or service outages across the UAE.
Etisalat Customer Services via 101:
Report internet or mobile issues.
Get assistance with billing and payments.
Inquire about available products and services.
How to call police in the UAE?
To contact the police in the UAE, you can dial 999 for emergencies and 901 for non-urgent matters. Whether you are in Dubai or any other emirate, these numbers connect you to local law enforcement, ensuring safety and security for residents and tourists alike. Dubai Police is known for its quick response times, making it a trusted service in times of need.
What is the number 996 in UAE?
996 is the helpline for the UAE Coast Guard. If you are at sea or near coastal areas and face any maritime emergency, such as a boat in distress, calling 996 will connect you with the Coast Guard. The UAE takes maritime safety very seriously, with the Coast Guard playing a key role in rescue operations and emergency assistance.
Maritime rescue operations.
Assistance with lost or stranded vessels.
Security monitoring of UAE coastal areas.
What is the number 992 in UAE?
In the UAE, 992 is the helpline for water supply issues. If you experience a water shortage, leak, or plumbing emergency, dialing 992 will connect you with the appropriate department. In Dubai, DEWA manages these concerns, while in other emirates, the Federal Electricity and Water Authority (FEWA) handles the issues.
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Is 112 the same as 911?
While 112 and 911 serve similar purposes, they are not exactly the same. 112 is the global emergency number used across many countries, including the UAE. In contrast, 911 is primarily used in the United States. However, both numbers function to connect callers with emergency services like police, medical, and fire departments. In the UAE, 112 acts as an alternate emergency number alongside 999, making it a vital backup in any situation.
What is the number 998 in UAE?
The 998 number is the UAE’s emergency helpline for medical services. If someone requires urgent medical attention, this number will connect you to ambulance services across Dubai and the UAE. The UAE’s medical emergency response system is quick and reliable, ensuring immediate assistance for all types of medical emergencies.
What is the number 995 in UAE?
The 995 helpline is dedicated to search and rescue operations in the UAE. This number is typically used in cases where individuals are lost, stranded, or in need of rescue due to dangerous situations. The UAE government places a strong emphasis on public safety, with 995 serving as a lifeline for anyone in distress, whether on land or at sea.
What is the number 993 in UAE?
993 is the helpline number for municipality-related emergencies in the UAE. This number connects residents with services to resolve problems such as flooding, structural damage, or issues with public utilities. Each emirate has its own municipal services, but 993 is a general number that ensures residents receive the help they need in non-medical or non-criminal emergencies.
UAE Municipality Helpline
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What number do I call for roadside assistance in UAE?
For roadside assistance, you can dial 800 4430 in Dubai. Whether you’ve experienced a vehicle breakdown, flat tire, or other issues on the road, this helpline connects you with roadside assistance services. The team can provide towing, on-site repairs, or other types of help to ensure you get back on the road as quickly as possible.
What is the number for COVID-19 inquiries in UAE?
For COVID-19-related inquiries, residents of Dubai and the UAE can call 8001717. This number provides up-to-date information on testing locations, quarantine protocols, and travel restrictions. The UAE government introduced this helpline to ensure citizens and residents have access to accurate information and timely support during the pandemic.
Can I contact the UAE government for general inquiries?
Yes, for general public service inquiries, you can dial 800 555, which connects you with the UAE Government’s public service helpline. Whether it’s information about government offices, public services, or general inquiries about living in the UAE, this number provides comprehensive assistance to both residents and visitors. The UAE Government is committed to offering accessible and efficient public services to all.
Disclaimer: The information provided in this article is intended for general informational purposes only. The details mentioned are based on the best available information at the time of publication and are subject to change without notice by the respective authorities. Readers are encouraged to consult the relevant offices directly for the most accurate and updated information.
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