Are you setting up a new home or launching an office in one of the UAE's northern emirates? If yes, you'll need to get familiar with Etihad Water and Electricity (EtihadWE)—your go-to for water and electricity connections. Previously known as FEWA, EtihadWE has stepped up to ensure you're well-powered and hydrated.
Let's dive into everything you need to know about activating, managing, and deactivating your utility connections with EtihadWE.
About Etihad Water and Electricity
In the grand scheme of the UAE's utilities landscape, EtihadWE emerged under the Federal Decree Law No. (31) of 2020, taking over from The Federal Electricity & Water Authority (FEWA). It's the heartbeat of electricity and water distribution across the northern emirates, ensuring that residents and businesses stay connected.
EtihadWE isn't just about keeping the lights on and the tap running; it's committed to balancing production costs, studying how we use our resources, and teaching us the importance of not wasting electricity and water.
Service Areas:
Ajman
Ras Al Khaimah
Umm Al Quwain
Fujairah
Dhaid
List of EtihadWE Services
EtihadWE offers a broad spectrum of services to make your life easier. Whether it's setting up a new connection or dealing with emergencies, they've got you covered. Here's a snapshot of what you can expect:
New Water and Electricity Connections: Starting fresh or moving? Get connected.
Land Clearance Certificate for Water/Electricity: Clear the way for your construction projects.
Emergency Notifications: Spotted a problem? Let them know.
Wiring Inspections and Meter Testing/Replacement: Ensuring everything is up to standard.
Bill Management: View and pay your bills without hassle.
Multiple Account Management and Application Tracking: Keep tabs on all your connections in one place.
Online Appointment System: Skip the queues by booking your visit online.
Comprehensive Guides and Lists: From approved contractors to service fees, find all the info you need.
Navigating EtihadWE E-Services
Gone are the days of endless paperwork. With EtihadWE's e-services, accessing utility services is just a click away. Whether you need to apply for connections, get land clearance, or approve technical designs, the online platform is your virtual assistant. And if you're looking for a little guidance, there are video tutorials and even gamification to make learning about utilities fun.
How to Activate Your Etihad Water and Electricity Connection
Moving into a new place in Ras Al Khaimah or any Northern Emirates? One of the first checkboxes on your to-do list will likely be getting your electricity and water up and running. Thankfully, Etihad Water and Electricity (previously known as FEWA) has made this process straightforward and wallet-friendly. Curious about how to kickstart this process online? Let's break it down:
Step-by-Step Guide to Activation
Start by Registering: Head over to the official EtihadWE website and create your account.
Navigate to Services: Click on the ‘Services’ tab and find the Customer section under ‘E-services’.
Select Service Activation: It's time to get things rolling.
Log in Securely: Use your UAE Pass for a quick login.
Fill Out the Application: Complete the online form and attach any documents required.
Approval Within 24 Hours: You'll hear back about your application in no time, and your services should be live within the next day.
Understanding the Fees
Wondering about the costs involved? The fee for a new EtihadWE connection varies based on the type of connection you need. Here's a handy breakdown:
Good news—there's no service activation fee when you apply online!
Water Meter Charges
Need a water meter? The fee depends on the size you require:
For public connections, there's a flat rate of AED 8,000 per connection. And if you're setting up on a farm or rest house, expect an additional AED 30,000 per connection on top of the base fee.
Documents & Online Bill Payment
Setting up your Etihad Water and Electricity connection and managing your bills online is simpler than you might think. Let’s walk through the essentials, from the documents you need to get started to the seamless process of paying your bills online.
Documents Required for Your EtihadWE Connection
Before you can enjoy the convenience of EtihadWE's services, make sure you have the following documents ready:
Copy of Emirates ID: Ensure you have copies of both the front and back.
Tenancy Contract: For tenants, your contract needs to be approved by the municipality.
Title or Ownership Deed: For property owners, have your deed at the ready.
Remember to upload all documents in PDF format to streamline the application process.
How to Pay Your EtihadWE Bill Online
Gone are the days of paper bills and long queues. EtihadWE offers multiple hassle-free methods to check and pay your bills:
EtihadWE website and app
Kiosks: Conveniently located for quick payments.
Banks: Selected banks offer the facility to pay your EtihadWE bills.
Customer Care Centres: For in-person assistance and payments.
Exchange Centres: Another in-person option for paying your bills.
Emirates Post: A traditional but effective method for those who prefer it.
Checking and Paying Online:
Via the Website:
Head to the official EtihadWE website.
Click on the ‘e-Services’ tab, select ‘Customer’, and then choose ‘Payment Service’ to view and pay your bill.
Enter your account number, mobile number, and email address to access your bill.
You can then view your bill and proceed with payment via credit card.
Through the App:
Download the EtihadWE app from your smartphone's app store.
On the homepage, tap on ‘View and Pay Your Bill’.
Input your account number to bring up your bill.
Follow the prompts to complete payment through the app.
Kiosks - Pay on the Go:
For those who favor in-person payments, kiosks are a reliable option. You can find these machines in strategic locations such as Lulu Hypermarkets, Eppco, ADNOC stations, and major malls across all emirates. For a detailed list of kiosk locations, check out the EtihadWE website. This option is perfect for shoppers or those out for errands, combining convenience with efficiency.
Banks - The Online Banking Advantage:
If you're inclined towards digital banking, several banks in the UAE offer Etihad Water and Electricity bill payment services, including:
Emirates NBD
First Abu Dhabi Bank
Emirates Islamic Bank
Dubai Islamic Bank
Commercial Bank of Dubai
Abu Dhabi Commercial Bank
Abu Dhabi Islamic Bank
National Bank of Fujairah
Ajman Bank
Sharjah Islamic Bank
Bank of Ras Al Khaimah (RAK)
United Arab Bank
These banks provide a seamless online banking experience, allowing you to check and pay your bills with just a few clicks.
Exchange Centres - Convenience and Sustainability:
Exchange centres offer another practical solution for bill payments. You can visit:
Al Ansari Exchange
Al Fardan Exchange
UAE Exchange
Not only do these centers facilitate easy payments, but they also support environmental sustainability through the 'Green Bill' initiative, which sends your monthly bill via email, reducing paper use.
Credit Card Payments - Things to Remember:
When opting to pay your EtihadWE bill with a credit card, keep these points in mind:
The maximum payment limit per transaction is AED 20,000.
You can make up to five transactions per day using a credit card.
How to Disconnect Your EtihadWE Connection
Whether you're moving out of your apartment or villa, disconnecting your Etihad Water and Electricity (EtihadWE) service is a straightforward process. Here's a step-by-step guide to ensure you can smoothly conclude your utilities service as you move on.
Step 1: Visit the EtihadWE Portal
Start by heading to the official Etihad Water and Electricity portal. This is your gateway to managing all your utilities needs with EtihadWE.
Step 2: Navigate to the Right Section
Once you're logged in, look for the ‘Services’ tab. Here, under the ‘E-services’ section, you'll find the option for customers. This is where you can initiate various requests, including disconnection.
Step 3: Apply for Disconnection
Use your UAE Pass or the ID you registered with to start the disconnection application. The platform is designed to be user-friendly, guiding you through each step of the process.
Step 4: Clearance Certificate
In some cases, you might need to apply for a Clearance Certificate. This is an important step, as it ensures that all your dues are settled before the disconnection is finalized.
Step 5: Finalize the Disconnection
After applying for the clearance certificate, your electricity and water services will be disconnected within 24 hours. The clearance certificate itself will be issued within three days, provided you've cleared any outstanding amounts.
Refunding Your Security Deposit
The security deposit you paid at the start of your service will be refunded. You have two options for receiving your refund:
Directly to Your Bank Account: The most convenient option, requiring no additional effort on your part.
Cash Collection from Al Ansari Exchange: For those who prefer cash, you can collect your refund in person from any Al Ansari Exchange.
Disconnection Fees
Disconnecting your service online through the EtihadWE website is free of charge, offering a cost-effective and convenient option. However, if you choose to process the disconnection through a customer care center, be prepared to present your Emirates ID and pay a service fee of AED 50.
FAQS about Etihad Water and Electricity
What are the timings for EtihadWE?
The Etihad Water and Electricity main office is open Monday through Thursday from 7:00 a.m. to 5:00 p.m., and on Friday from 7:00 a.m. to 11:30 a.m.
What are EtihadWE's temporary connection charges for ramadan tents?
The temporary hookups for Ramadan tents are free. However, temporary connections for other events incur fees. For further information, please visit the official website.
What is the EtihadWE customer care number?
If you have any questions concerning connections, payments, or general inquiries. Please call EtihadWE's toll-free hotline 800-3392. Alternatively, you may send an email to cs@etihadwe.ae
What is the EtihadWE happiness center's location?
While most services are available online, clients may visit facilities in each northern emirate to address any difficulties or complaints.
The following are the locations of the Etihad Water and Electricity customer service centres:
Ajman: Sheikh Maktoum Bin Rashid Road, Ajman Industrial 1.
Umm al Quwain: Omar Bin Al Khatab Road, Al Riqqah.
Al Seer, Ras Al Khaimah.
Address: SZHP Building, Al Sharyah 1, Fujairah.
This ends our tutorial to the Federal Electricity and Water Authority (now Etihad WE). Alternatively, if you want to relocate to Dubai, see our complete reference to DEWA, the Dubai Electricity and Water Authority.
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